:root{
  --ots-ink:#202823;
  --ots-green:#244c40;
  --ots-green-soft:#edf3ef;
  --ots-muted:#68756f;
  --ots-line:rgba(36,75,59,.14);
  --ots-line-strong:rgba(117,86,67,.22);
  --ots-paper:#fbfaf7;
  --ots-paper-2:#f6f2ec;
  --ots-warm:#f0e7dc;
  --ots-copper:#a8664f;
  --ots-shadow:0 28px 80px rgba(20,36,30,.18),0 8px 24px rgba(20,36,30,.06);
}
html.ot-support-open{overflow:hidden}
.ot-support[hidden],.ot-support [hidden],.ot-support-fallback[hidden]{display:none!important}

/* -------------------------------------------------------------------------- */
/* Global entry — native chrome first.                                        */
/* -------------------------------------------------------------------------- */
.ot-support-chrome-trigger{
  width:38px!important;height:38px!important;min-width:38px!important;min-height:38px!important;
  padding:0!important;display:inline-grid!important;place-items:center!important;
  border:1px solid rgba(47,74,64,.14)!important;border-radius:11px!important;
  background:rgba(255,253,249,.72)!important;color:var(--ots-green)!important;
  box-shadow:inset 0 1px 0 rgba(255,255,255,.72)!important;cursor:pointer!important;
}
.ot-support-chrome-trigger svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}
.ot-support-chrome-trigger__label{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}
.ot-support-chrome-trigger:hover{background:#fff!important;border-color:rgba(36,75,59,.26)!important}
.ot-support-chrome-trigger:focus-visible{outline:3px solid rgba(168,102,79,.15)!important;outline-offset:2px!important}
.oa-academy-focusbar__actions .ot-support-chrome-trigger{flex:0 0 36px!important;width:36px!important;height:36px!important;min-width:36px!important;min-height:36px!important}

/* The private shell is grid-owned by Habitat. Add a real support slot. */
@media(min-width:921px){
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support{display:grid!important;align-items:center!important;grid-auto-flow:row!important;column-gap:9px!important}
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support[data-oa-topbar-context="global"]{
    grid-template-columns:minmax(145px,.72fr) minmax(230px,1.36fr) minmax(165px,.82fr) 38px minmax(128px,.68fr)!important;
  }
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support[data-oa-topbar-context="project"]{
    grid-template-columns:minmax(176px,.9fr) minmax(92px,.44fr) minmax(220px,1.25fr) minmax(160px,.78fr) 38px minmax(118px,.62fr)!important;
  }
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support[data-oa-topbar-context="project"]:not(:has([data-oa-topbar-slot="owner"])){
    grid-template-columns:minmax(176px,.9fr) minmax(230px,1.3fr) minmax(165px,.8fr) 38px minmax(118px,.62fr)!important;
  }
  .oa-topbar.has-ot-support [data-oa-topbar-slot="support"]{width:38px!important;min-width:38px!important;max-width:38px!important;justify-self:center!important}
}
@media(min-width:921px) and (max-width:1180px){
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support[data-oa-topbar-context="global"]{
    grid-template-columns:minmax(120px,.62fr) minmax(205px,1.24fr) minmax(150px,.76fr) 36px minmax(52px,.35fr)!important;
  }
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support[data-oa-topbar-context="project"]{
    grid-template-columns:minmax(150px,.76fr) minmax(78px,.4fr) minmax(195px,1.12fr) minmax(148px,.72fr) 36px minmax(52px,.35fr)!important;
  }
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support[data-oa-topbar-context="project"]:not(:has([data-oa-topbar-slot="owner"])){
    grid-template-columns:minmax(150px,.76fr) minmax(205px,1.18fr) minmax(148px,.72fr) 36px minmax(52px,.35fr)!important;
  }
  .oa-topbar.has-ot-support .oa-account-presence__copy{display:none!important}
}

/* Mobile-first shell integration: support is a header slot, never a floater. */
@media(max-width:920px){
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support{
    display:grid!important;grid-template-columns:40px minmax(82px,1fr) auto 38px 40px!important;
    align-items:center!important;gap:6px!important;overflow:visible!important;
  }
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support .oa-mobile-brand{grid-column:1!important;grid-row:1!important}
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support .oa-search{grid-column:2!important;grid-row:1!important;min-width:0!important;width:100%!important}
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support .oa-experience-switch{grid-column:3!important;grid-row:1!important;min-width:0!important;width:auto!important;justify-self:end!important}
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support [data-oa-topbar-slot="support"]{grid-column:4!important;grid-row:1!important;position:static!important;justify-self:end!important;width:38px!important;height:38px!important}
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support .oa-account-presence{grid-column:5!important;grid-row:1!important;justify-self:end!important}
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support:has(.oa-context-trigger){grid-auto-rows:40px 34px!important}
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support .oa-context-trigger{grid-column:1/5!important;grid-row:2!important}
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support .oa-project-curation-shortcut{grid-column:5!important;grid-row:2!important}
}
@media(max-width:430px){
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support{
    grid-template-columns:38px minmax(68px,1fr) auto 36px 38px!important;padding-inline:7px!important;gap:5px!important;
  }
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support [data-oa-topbar-slot="support"]{width:36px!important;height:36px!important;min-width:36px!important;min-height:36px!important;border-radius:10px!important}
  .oa-app[data-oa-runtime="living-software"] .oa-topbar.has-ot-support [data-oa-topbar-slot="support"] svg{width:17px;height:17px}
}

/* Public navigation: inherit the native Habitat grammar. */
.ot-support-public-link,.ot-support-mobile-link{cursor:pointer}
body.ottoni-public-software-surface .ottoni-header-060__public .ot-support-public-link{color:inherit!important;text-decoration:none!important}
.ot199-auth-support[data-ot-support-trigger]{cursor:pointer}

/* Fallback exists only for genuinely headerless surfaces. */
.ot-support-fallback{
  position:fixed;z-index:119000;right:14px;bottom:calc(16px + env(safe-area-inset-bottom));
  width:42px;height:42px;padding:0;display:grid;place-items:center;
  border:1px solid rgba(36,75,59,.16);border-radius:50%;background:rgba(251,250,247,.96);color:var(--ots-green);
  box-shadow:0 10px 28px rgba(28,46,39,.12);font-size:0;cursor:pointer;backdrop-filter:blur(12px)
}
.ot-support-fallback::before{content:'◌';font:800 17px/1 system-ui,sans-serif}
.ot-support-fallback:hover{background:#fff}

/* -------------------------------------------------------------------------- */
/* Central — mobile-first editorial utility, no solid-green CTA.              */
/* -------------------------------------------------------------------------- */
.ot-support{position:fixed;inset:0;z-index:120000;display:grid;align-items:stretch;justify-items:stretch}
.ot-support__backdrop{position:absolute;inset:0;background:rgba(15,22,19,.54);backdrop-filter:blur(7px)}
.ot-support__panel{
  position:relative;z-index:1;width:100vw;height:100dvh;display:grid;grid-template-rows:auto auto minmax(0,1fr);
  background:var(--ots-paper);color:var(--ots-ink);outline:none;overflow:hidden;
}
.ot-support__head{display:flex;justify-content:space-between;gap:16px;padding:20px 18px 16px;border-bottom:1px solid var(--ots-line);background:linear-gradient(145deg,#fff,var(--ots-paper))}
.ot-support__head>div{min-width:0}.ot-support__head small,.ot-support__form-head span,.ot-support__intro>span{font-size:9px;letter-spacing:.15em;color:var(--ots-copper);font-weight:900}
.ot-support__head h2{margin:5px 0 5px;font-family:Georgia,'Times New Roman',serif;font-size:clamp(28px,8vw,34px);line-height:1.04;color:#173f35}
.ot-support__head p{margin:0;max-width:54ch;color:var(--ots-muted);font-size:12px;line-height:1.5}
.ot-support__close{width:40px;height:40px;min-width:40px;border:1px solid var(--ots-line);border-radius:12px;background:#fff;color:#57473f;font-size:22px;line-height:1;cursor:pointer}
.ot-support__tabs{display:flex;gap:4px;padding:8px 18px;border-bottom:1px solid var(--ots-line);overflow:auto;background:rgba(251,250,247,.96)}
.ot-support__tabs button{min-height:42px;border:1px solid transparent;border-radius:10px;background:transparent;padding:0 13px;color:#53635d;font-weight:780;cursor:pointer;white-space:nowrap}
.ot-support__tabs button.is-active{border-color:rgba(36,75,59,.10);background:#f0f3ef;color:#173f35}
.ot-support__body{overflow:auto;padding:20px 18px 30px;overscroll-behavior:contain}
.ot-support__intro,.ot-support__form-head{display:flex;gap:12px;align-items:flex-start;margin-bottom:16px}
.ot-support__intro>span,.ot-support__form-head>span{display:grid;place-items:center;width:32px;height:32px;min-width:32px;border-radius:9px;background:#f5e9df}
.ot-support__intro strong,.ot-support__form-head strong{display:block;font-size:14px}.ot-support__intro p,.ot-support__form-head p{margin:4px 0 0;color:var(--ots-muted);font-size:12px;line-height:1.48}
.ot-support label{display:grid;gap:6px;font-size:11px;font-weight:800;color:#435b53}
.ot-support textarea,.ot-support input,.ot-support select{width:100%;box-sizing:border-box;border:1px solid var(--ots-line);border-radius:12px;background:#fff;padding:12px 13px;color:var(--ots-ink);font:inherit;font-size:13px;outline:none}
.ot-support textarea:focus,.ot-support input:focus,.ot-support select:focus{border-color:rgba(168,102,79,.38);box-shadow:0 0 0 3px rgba(168,102,79,.08)}
.ot-support button{font-family:inherit}
.ot-support__ask{display:grid;gap:11px}
.ot-support__ask>button,.ot-support__ticket-form>button,.ot-support__escalate button:not(.is-secondary),.ot-support__ticket-reply button{
  min-height:46px;border:1px solid var(--ots-line-strong);border-radius:12px;background:linear-gradient(180deg,#fff,#f5f0e9);color:#203e35;
  padding:0 17px;font-weight:800;cursor:pointer;box-shadow:inset 0 1px 0 rgba(255,255,255,.8)
}
.ot-support__ask>button:hover,.ot-support__ticket-form>button:hover,.ot-support__escalate button:not(.is-secondary):hover,.ot-support__ticket-reply button:hover{background:#fff;border-color:rgba(168,102,79,.35)}
.ot-support__ask>button:disabled,.ot-support__ticket-form>button:disabled,.ot-support__ticket-reply button:disabled{opacity:.56;cursor:wait}
.ot-support__answer{margin-top:14px;padding:15px;border:1px solid var(--ots-line);border-radius:14px;background:#fff}
.ot-support__answer small{display:block;color:var(--ots-copper);font-weight:900;letter-spacing:.1em;font-size:9px}.ot-support__answer strong{display:block;margin:5px 0 4px;color:#173f35}.ot-support__answer p{margin:0;color:#53645e;line-height:1.55}.ot-support__answer .is-resolved{margin-top:10px;padding-top:10px;border-top:1px solid var(--ots-line);font-size:12px;color:#315e52}
.ot-support__escalate{display:grid;grid-template-columns:1fr;gap:8px;margin-top:10px}.ot-support__escalate .is-secondary{min-height:44px;border:1px solid var(--ots-line);border-radius:12px;background:#fff;padding:0 15px;color:#40554d;font-weight:800;cursor:pointer}
.ot-support__direct{margin-top:14px;border:0;background:transparent;color:#315e52;text-decoration:underline;text-underline-offset:4px;cursor:pointer;font-weight:800;padding:7px 0;text-align:left}
.ot-support__ticket-form{display:grid;gap:12px;margin-top:20px;padding-top:18px;border-top:1px solid var(--ots-line)}
.ot-support__grid{display:grid;grid-template-columns:1fr;gap:10px}.ot-support__created{margin-top:14px;padding:14px;border-radius:13px;border:1px solid var(--ots-line)}.ot-support__created.is-ok{background:#f1f5f1}.ot-support__created.is-error{background:#fff3ef}.ot-support__created small{display:block;font-size:9px;letter-spacing:.12em;color:var(--ots-copper);font-weight:900}.ot-support__created strong{display:block;font-size:18px;margin-top:3px}.ot-support__created p{margin:4px 0 0;font-size:12px;color:var(--ots-muted)}
.ot-support__tickets-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:12px}.ot-support__tickets-head button{border:1px solid var(--ots-line);border-radius:10px;background:#fff;padding:8px 11px;color:#315e52;font-weight:800;cursor:pointer}.ot-support__ticket{padding:14px 0;border-bottom:1px solid var(--ots-line)}.ot-support__ticket>div{display:grid;gap:3px}.ot-support__ticket>div span{font-size:9px;letter-spacing:.1em;color:var(--ots-copper);font-weight:900}.ot-support__ticket>div strong{font-size:13px}.ot-support__ticket>div small,.ot-support__ticket li small{color:var(--ots-muted);font-size:10px}.ot-support__ticket ul{list-style:none;padding:0;margin:10px 0 0;display:grid;gap:8px}.ot-support__ticket li{padding:10px;border-radius:10px;background:#fff;border:1px solid var(--ots-line)}.ot-support__ticket li p{margin:3px 0 0;font-size:12px;line-height:1.45}.ot-support__ticket-reply{display:grid;grid-template-columns:1fr;gap:8px;margin-top:10px}.ot-support__ticket-reply textarea{min-height:48px;resize:vertical}.ot-support__empty{padding:24px;border:1px dashed var(--ots-line);border-radius:14px;text-align:center}.ot-support__empty p,.is-muted{color:var(--ots-muted);font-size:12px}
.ot-support__foot{display:none}

/* -------------------------------------------------------------------------- */
/* Staff surface — same restrained language, no solid green buttons.          */
/* -------------------------------------------------------------------------- */
.oa-support-admin{display:grid;gap:18px}.oa-support-admin__hero,.oa-support-admin__diag,.oa-support-admin__tickets{border:1px solid rgba(28,73,61,.12);border-radius:18px;background:#fbfaf7;overflow:hidden}.oa-support-admin__hero{display:flex;justify-content:space-between;gap:20px;padding:22px}.oa-support-admin__hero small,.oa-support-admin__diag small,.oa-support-admin__tickets>header small{font-size:9px;letter-spacing:.14em;color:#aa674d;font-weight:900}.oa-support-admin__hero h1,.oa-support-admin__diag h2,.oa-support-admin__tickets h2{margin:5px 0;color:#173f35}.oa-support-admin__hero p{margin:0;color:#68756f;max-width:680px}.oa-support-admin__metrics{display:flex;gap:12px;align-items:center}.oa-support-admin__metrics span{display:grid;min-width:100px;padding:12px;border-left:1px solid rgba(28,73,61,.12)}.oa-support-admin__metrics b{font-size:24px;color:#173f35}.oa-support-admin__diag>header{display:flex;justify-content:space-between;align-items:center;gap:14px;padding:18px 20px;border-bottom:1px solid rgba(28,73,61,.12)}
.oa-support-admin button{min-height:42px;border:1px solid rgba(117,86,67,.22);border-radius:10px;background:linear-gradient(180deg,#fff,#f5f0e9);color:#26473d;padding:9px 13px;font-weight:800;cursor:pointer}.oa-support-admin button:hover{background:#fff;border-color:rgba(168,102,79,.35)}
.oa-support-admin__checks{display:grid;grid-template-columns:1fr;gap:1px;background:rgba(28,73,61,.1)}.oa-support-admin__checks article{display:flex;gap:10px;align-items:center;background:#fbfaf7;padding:14px}.oa-support-admin__checks article>span{display:grid;place-items:center;width:28px;height:28px;border-radius:50%;background:#edf6f1;color:#245c4e;font-weight:900}.oa-support-admin__checks article.is-attention>span{background:#fff0e7;color:#a35f43}.oa-support-admin__checks strong,.oa-support-admin__checks small{display:block}.oa-support-admin__checks small{margin-top:3px;color:#6c7b76}.oa-support-admin__tickets>header{padding:18px 20px;border-bottom:1px solid rgba(28,73,61,.12)}.oa-support-admin__tickets details{border-bottom:1px solid rgba(28,73,61,.1)}.oa-support-admin__tickets summary{display:grid;grid-template-columns:1fr;gap:8px;align-items:center;padding:14px 20px;cursor:pointer}.oa-support-admin__tickets summary .is-status{font-size:10px;color:#aa674d;font-weight:900}.oa-support-admin__tickets summary small{color:#6c7b76}.oa-support-admin__ticket-body{padding:0 20px 20px}.oa-support-admin__meta{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:10px}.oa-support-admin__meta span{padding:6px 9px;border-radius:999px;background:#eef3f0;font-size:10px;color:#315e52}.oa-support-admin__thread{display:grid;gap:8px}.oa-support-admin__thread article{padding:11px;border:1px solid rgba(28,73,61,.1);border-radius:12px;background:#fff}.oa-support-admin__thread small{color:#6c7b76}.oa-support-admin__thread p{margin:4px 0 0}.oa-support-admin__actions{display:grid;grid-template-columns:1fr;gap:10px;margin-top:12px}.oa-support-admin__actions form{display:grid;gap:8px}.oa-support-admin__actions textarea,.oa-support-admin__actions select{width:100%;box-sizing:border-box;border:1px solid rgba(28,73,61,.15);border-radius:10px;padding:9px;background:#fff}.oa-support-admin__actions .is-subtle{background:#fff;color:#315e52;border:1px solid rgba(28,73,61,.15)}.oa-support-admin__notice{padding:12px 15px;border-radius:12px;background:#f2f3ee;color:#245c4e;font-weight:700}

@media(min-width:600px){
  .ot-support__grid{grid-template-columns:1fr 1fr}
  .ot-support__escalate{display:flex;justify-content:flex-end}
  .ot-support__ticket-reply{grid-template-columns:1fr auto}
  .ot-support__ticket-reply button{align-self:end}
  .oa-support-admin__checks{grid-template-columns:1fr 1fr}
  .oa-support-admin__tickets summary{grid-template-columns:130px 1fr auto;gap:12px}
}
@media(min-width:760px){
  .ot-support{justify-items:end}
  .ot-support__panel{width:min(720px,100vw);box-shadow:-26px 0 80px rgba(4,12,9,.24);grid-template-rows:auto auto minmax(0,1fr) auto}
  .ot-support__head{padding:26px 28px 19px}.ot-support__tabs{padding:9px 28px}.ot-support__body{padding:22px 28px 34px}.ot-support__foot{display:flex;justify-content:space-between;gap:14px;padding:12px 28px;border-top:1px solid var(--ots-line);color:#697871;font-size:10px}.ot-support__foot b{color:#315e52}
  .oa-support-admin__checks{grid-template-columns:repeat(3,minmax(0,1fr))}
  .oa-support-admin__actions{grid-template-columns:2fr 1fr}
}
@media(max-width:520px){
  .ot-support__head{padding-top:17px}.ot-support__close{width:38px;height:38px;min-width:38px}.ot-support__body{padding-bottom:calc(24px + env(safe-area-inset-bottom))}
  .oa-support-admin__hero{flex-direction:column}.oa-support-admin__metrics{display:grid;grid-template-columns:repeat(3,1fr)}.oa-support-admin__metrics span{min-width:0}.oa-support-admin__diag>header{align-items:flex-start;flex-direction:column}
}
@media(prefers-reduced-motion:reduce){.ot-support *{scroll-behavior:auto!important;transition:none!important}.ot-support-chrome-trigger{transition:none!important}}
@media(max-width:920px){.oa-topbar.has-ot-support .oa-account-presence__copy{display:none!important}}
/* RC26R259 — answer anatomy for operational help. */
.ot-support__answer-steps{margin:12px 0 0;padding:0 0 0 20px;color:#40554d;display:grid;gap:6px}
.ot-support__answer-steps li{font-size:12px;line-height:1.5;padding-left:2px}
.ot-support__answer-route{display:inline-flex;align-items:center;gap:8px;margin-top:12px;min-height:40px;padding:0 12px;border:1px solid var(--ots-line);border-radius:10px;background:#fbfaf7;color:#244b3b;text-decoration:none;font-weight:800;font-size:12px}
.ot-support__answer-route:hover{border-color:rgba(168,102,79,.34);background:#fff}