/* Ottoni Habitat 3.2.0 — Portal, comunicação e operação humana. */
:root{--oto-client:#f4ece4;--oto-client-soft:#fbf8f3;--oto-operation:#eef2eb;--oto-danger:#8f4d45}
.otc-provider-surface--communication,.otc-provider-surface--client-portal,.otc-provider-surface--journey,.otc-provider-surface--operation{margin-top:18px}

/* Human service communication */
.otj-communication{display:grid;gap:12px;padding:17px 18px;border:1px solid var(--oto-line);border-radius:18px;background:linear-gradient(135deg,#fffdf9 0%,#eef2eb 100%)}.otj-communication>header{display:flex;align-items:center;justify-content:space-between;gap:18px}.otj-communication header span{display:block;color:var(--oto-clay);font-size:.62rem;font-weight:850;letter-spacing:.11em}.otj-communication header strong{display:block;margin-top:4px;font-size:.92rem}.otj-communication header a{color:var(--oto-deep);font-size:.7rem;font-weight:800;text-decoration:none}.otj-communication>div{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:9px}.otj-communication article{display:grid;grid-template-columns:10px minmax(0,1fr) auto;gap:9px;align-items:start;padding:12px;border:1px solid rgba(47,75,57,.11);border-radius:13px;background:rgba(255,253,249,.82)}.otj-communication article>i{width:8px;height:8px;margin-top:4px;border-radius:50%;background:var(--oto-clay)}.otj-communication article strong,.otj-communication article small{display:block}.otj-communication article strong{font-size:.74rem}.otj-communication article small{margin-top:4px;color:var(--oto-muted);font-size:.64rem;line-height:1.42}.otj-communication time{color:var(--oto-muted);font-size:.6rem;white-space:nowrap}

/* Journey */
.otj-journey{display:grid;gap:15px;padding:18px;border:1px solid var(--oto-line);border-radius:20px;background:#fffdf9}.otj-journey>header{display:flex;justify-content:space-between;align-items:end;gap:18px}.otj-journey>header span{display:block;color:var(--oto-clay);font-size:.64rem;font-weight:850;letter-spacing:.1em}.otj-journey>header strong{display:block;margin-top:5px;font-size:1.08rem}.otj-journey>header>small{color:var(--oto-muted);font-size:.68rem}.otj-progress{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:0;padding:4px 0 2px}.otj-progress span{position:relative;display:grid;justify-items:center;gap:7px;text-align:center}.otj-progress span:before{content:"";position:absolute;top:5px;left:-50%;width:100%;height:1px;background:var(--oto-line)}.otj-progress span:first-child:before{display:none}.otj-progress i{position:relative;z-index:1;width:11px;height:11px;border-radius:50%;background:#fff;border:2px solid #cfcac2}.otj-progress .is-complete i{background:var(--oto-deep);border-color:var(--oto-deep);box-shadow:0 0 0 4px #e4ebe1}.otj-progress .is-complete:before{background:var(--oto-deep)}.otj-progress small{color:var(--oto-muted);font-size:.58rem;line-height:1.3}.otj-journey__body{display:grid;grid-template-columns:1.15fr .85fr;gap:12px}.otj-journey__body>section{padding:15px;border-radius:15px;background:#f8f5f0}.otj-journey__body h4{margin:0 0 12px;font-size:.8rem}.otj-events{display:grid;gap:10px}.otj-events article{display:grid;grid-template-columns:9px minmax(0,1fr) auto;gap:9px;align-items:start}.otj-events article>i{width:7px;height:7px;margin-top:5px;border-radius:50%;background:var(--oto-clay)}.otj-events strong,.otj-events small{display:block}.otj-events strong{font-size:.72rem}.otj-events small{margin-top:3px;color:var(--oto-muted);font-size:.63rem;line-height:1.4}.otj-events time{color:var(--oto-muted);font-size:.59rem}.otj-relations{display:grid;gap:8px}.otj-relations article{display:flex;justify-content:space-between;gap:12px;padding:10px;border-radius:11px;background:#fffdf9}.otj-relations strong{font-size:.7rem}.otj-relations small{color:var(--oto-muted);font-size:.62rem}.otj-journey.is-empty{align-items:start}.otj-journey.is-empty p{margin:0;color:var(--oto-muted);font-size:.76rem;line-height:1.5}.otj-journey.is-empty a{justify-self:start;color:var(--oto-deep);font-size:.72rem;font-weight:800;text-decoration:none}

/* Frontend operation */
.oto-operation{display:grid;gap:16px}.oto-operation__notice{padding:11px 13px;border-radius:12px;font-size:.74rem;font-weight:750}.oto-operation__notice.is-success{background:#e4eee2;color:#294536}.oto-operation__notice.is-error{background:#f4dfdb;color:#7c403b}.oto-operation__metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.oto-operation__metrics article{min-height:128px;padding:16px;border:1px solid var(--oto-line);border-radius:16px;background:#fffdf9}.oto-operation__metrics article.is-sage{background:linear-gradient(145deg,#fffdf9,#e7eee4)}.oto-operation__metrics article.is-clay{background:linear-gradient(145deg,#fffdf9,#f2e3db)}.oto-operation__metrics article.is-blush{background:linear-gradient(145deg,#fffdf9,#f3e8e4)}.oto-operation__metrics small{display:block;color:var(--oto-clay);font-size:.62rem;font-weight:850;letter-spacing:.08em;text-transform:uppercase}.oto-operation__metrics strong{display:block;margin:14px 0 7px;font-size:1.65rem}.oto-operation__metrics p{margin:0;color:var(--oto-muted);font-size:.67rem;line-height:1.4}.oto-operation__layout{display:grid;grid-template-columns:minmax(0,1fr) 280px;gap:13px}.oto-operation__layout>section,.oto-operation__layout>aside{padding:17px;border:1px solid var(--oto-line);border-radius:18px;background:#fffdf9}.oto-operation__layout header span{display:block;color:var(--oto-clay);font-size:.62rem;font-weight:850;letter-spacing:.09em}.oto-operation__layout header strong{display:block;margin-top:4px;font-size:.92rem}.oto-operation__queue{display:grid;gap:9px;margin-top:14px}.oto-operation__queue>article{padding:13px;border:1px solid var(--oto-line);border-radius:14px;background:#faf7f2}.oto-operation__scope{display:flex;justify-content:space-between;gap:10px}.oto-operation__scope span{color:var(--oto-clay);font-size:.58rem;font-weight:850;letter-spacing:.09em}.oto-operation__scope time{color:var(--oto-muted);font-size:.58rem}.oto-operation__queue h4{margin:8px 0 4px;font-size:.83rem}.oto-operation__queue p{margin:0;color:var(--oto-muted);font-size:.66rem}.oto-operation__actions{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}.oto-operation__actions form{margin:0}.oto-operation__actions button{padding:7px 9px;border:1px solid rgba(47,75,57,.16);border-radius:9px;background:#fffdf9;color:var(--oto-deep);font:inherit;font-size:.62rem;font-weight:780;cursor:pointer}.oto-operation__actions button:hover,.oto-operation__actions button:focus-visible{background:var(--oto-deep);color:#fff}.oto-operation__open{display:inline-flex;margin-top:10px;color:var(--oto-deep);font-size:.66rem;font-weight:800;text-decoration:none}.oto-operation__layout aside ol{display:grid;gap:12px;margin:16px 0 0;padding:0;list-style:none}.oto-operation__layout aside li{display:grid;grid-template-columns:30px 1fr;gap:9px}.oto-operation__layout aside b{display:grid;place-items:center;width:28px;height:28px;border-radius:9px;background:#e4ebe1;color:var(--oto-deep);font-size:.62rem}.oto-operation__layout aside strong,.oto-operation__layout aside small{display:block}.oto-operation__layout aside strong{font-size:.72rem}.oto-operation__layout aside small{margin-top:3px;color:var(--oto-muted);font-size:.62rem;line-height:1.4}.oto-operation__empty{display:flex;gap:12px;align-items:center;margin-top:14px;padding:16px;border-radius:14px;background:#eef2eb}.oto-operation__empty>span{font-size:1.1rem;color:var(--oto-deep)}.oto-operation__empty strong,.oto-operation__empty p{display:block}.oto-operation__empty p{margin:4px 0 0;color:var(--oto-muted);font-size:.68rem}

/* Robust spatial calibration */
@media(min-width:1440px){:root{--oto-context:292px;--oto-inspector:334px}.otc-surface{padding:30px 34px 44px!important}.otc-area__header h2{font-size:clamp(2.25rem,2.7vw,3.25rem)!important}.otc-workspace{min-height:calc(100vh - 188px)!important}.otc-provider-surface{max-width:none!important}.otc-session{padding-inline:24px!important}}
@media(max-width:1120px){.otj-communication>div{grid-template-columns:1fr}.otj-journey__body{grid-template-columns:1fr}.oto-operation__metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.oto-operation__layout{grid-template-columns:1fr}.otj-progress{overflow:auto;grid-template-columns:repeat(6,120px);padding-bottom:10px}}
@media(max-width:640px){.oto-operation__metrics{grid-template-columns:1fr}.otj-journey>header,.otj-communication>header{align-items:flex-start;flex-direction:column}.otj-progress{grid-template-columns:repeat(6,104px)}.oto-operation__actions{display:grid;grid-template-columns:1fr 1fr}.oto-operation__actions button{width:100%}}
@media(prefers-reduced-motion:reduce){.otj-progress *,.oto-operation *{scroll-behavior:auto!important;transition:none!important;animation:none!important}}